Training Head- Call Center (Outbound Sales) Domestic Process

3 - 8 Years

Job Description

Designation: Training Head- Call Center (Outbound Sales) Domestic Process
No. of positions: 2
Call Center (Outbound Sales) Domestic Process
Qualification: Any graduation
Experience: Min. 2+ years experience on paper as (Trainer)
CTC: As per company Standard
Location: Pune
Shift: General Shift

Suma Soft BPO is hiring for Training Head- Outbound Sales Domestic Process. Who will be responsible for Setup & Manage training process of large Domestic Outbound Sales Process for its Multi Locational Call Center activities, Head Quartered at Pune.

Skills: Training, Quality, MIS, Documentation, Internal / External-Audit, etc.

Key Responsibilities:
  • Setup & Manage training process of large Domestic Outbound Sales process.
  • Should be able to lead as Training Head for Multi Locational Call Center activities.
  • Hands on experience of giving training to Outbound sales agents is must.
  • Should be able to manage a team.
  • Should be able to create process documents & calling scripts for Optimal results.

Documents required:
  • Updated resume
  • 1-Passport size photograph
  • Last 3 months pay slips
  • Offer letter / Increment letter
  • Experience letter (if any)
  • 1 year bank statement

Interview process:
- Aptitude Test
- Excel Test
- Final Interview-1

Note: People with experience in International call centers Need not apply.

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Training

Role:Technical/Process Trainer

Employment Type:Permanent Job, Full Time

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Suma Soft Private Limited,
Suma Soft was founded in 2000 under the able guidance of Mr. Pramod Naralkar and Mr.Surendra Brahme with a potential focus on IT and ITES services.rnThe founders had established Suma Soft with an aim of delivering impeccable customer satisfaction by offering services at optimal costs.
View Contact Details+

Recruiter Name:Mahesh Shilwant

Contact Company:Suma Soft Private Limited,