Head-Call Center (Outbound Sales) Domestic Process

5 - 10 Years

Job Description

Designation: Service Delivery Head/Sr. Operations Manager/Operations Manager-Outbound Sales Domestic
No. of positions: 2
Process: Call Center Outbound Sales- Domestic process
Qualification: Any graduation
Experience: Min. 3+ years experience as Service Delivery Head / Sr. Operations Manager / Operations Manager-Outbound Sales Domestic process.
CTC: As per company Standard
Location: Pune
Shift: General Shift

Suma Soft BPO is hiring for its Call Center- Service Delivery Head / Sr. Operations Manager / Operations Manager-Outbound Sales Domestic process. Who will be responsible for the growth and profitability of its Multi Locational Domestic Call Center activities, Head Quartered at Pune.

Experience: Min. 3+ years experience of Outbound Sales process as Service Delivery Head/ Sr. Operations Manager / Operations Manager managing multiple processes & products.

Outbound Calling, Outbound Sales, Leadership, Decision-Making, People Management, Budget Development, Critical Thinking and Problem Solving Skills, Planning and Organizing, Delegation, Negotiation, Adaptability, Stress Tolerance, Team Work, Dialer Management, Campaign Management, MIS, Training, Quality, etc.

Key Responsibilities:
  • Setup & Manage large Domestic Outbound Sales process.
  • Responsible for Profit & Loss of the center.
  • Ensures high quality services in line or above industry standards.
  • Ensures that Call Center crisis and contingency plan management measures are in place
  • Assist in Acquiring New Businesses.
  • Should be able to manage multiple accounts & handle teams of 500+ agents including AMs TLs, Trainers, Team Coach etc.

If interested then share your resume on hr@sumasoft.net or call me on 9823710777.

Documents required for interview:
  • Updated resume
  • 1-Passport size photograph
  • Last 3 months pay slips
  • Appointment / Increment Letter
  • Experience / Reliving Letter (if any)
  • 1 year bank statement of Salary account

Interview process:
- Aptitude Test
- Excel Test
- Final Interview-1

Note: People with experience in International call centers Need not apply.

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Senior Management

Role:Service Delivery Leader

Employment Type:Permanent Job, Full Time

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Suma Soft Private Limited,
Suma Soft was founded in 2000 under the able guidance of Mr. Pramod Naralkar and Mr.Surendra Brahme with a potential focus on IT and ITES services.rnThe founders had established Suma Soft with an aim of delivering impeccable customer satisfaction by offering services at optimal costs.
View Contact Details+

Recruiter Name:Mahesh Shilwant

Contact Company:Suma Soft Private Limited,